Ordering & Shipping
Our products and quality of service are held
to the highest standards in the industry.
How To Order Plants
Please call us at 410-452-5880, or send your plant list to our our sales department via e-mail. Our availability is constantly changing so please contact us directly regarding your project.
If You Need a Shipping Estimate
We would be happy to provide you with a quote for your project. Please send us your plant list via fax or e-mail, and include a shipping address and tentative date of delivery or installation date. Shipping quotes are done on a per project basis, based on the quantity ordered and delivery location. We will chose the most economical means of shipping, unless otherwise specified..
Our Shipping Options – How Our Plants Get From Us to You
Shipping arrangements are made on a per project basis, based on the quantity ordered and delivery location. We will work with you to design the most economical means of shipping available, according to the access available on your site and the scheduling needs of your project.
While we will do everything we can to get your plants to you on time, we cannot control the weather. Very infrequently, weather conditions (i.e. extreme heat or cold, on either end of the delivery) and/or distance, may require a more rapid service or cause a delay in shipping. We will notify our customers immediately if this occurs. We always aim to ship with consideration for the health of the plants first and foremost, so that you will receive the best possible product.
How We Ship Our Plants
Via Ground Carrier:
Most orders are shipped UPS Ground. Delivery can take anywhere from 24 hours to up to seven days, according to the project location. Plants sent via ground carrier are shipped in specially designed and extremely durable (and 100% recyclable!) cardboard boxes. We ship three 72-cell trays of plants, or 1,000 sf of cuttings to one box. There is a $3.60/box charge included in shipping/handling costs, where applicable.
Via Freight Carrier:
Orders over 24 boxes will be loaded onto pallets (40 box limit per pallet), stabilized and stretch-wrapped, and shipped through UPS Freight or another approved freight carrier. There is a $3.65/box charge included in shipping/handling costs, where applicable. Plants are sent in specially-designed boxes to protect the plants during shipment.
Via Emory Knoll Farms Truck:
For orders over 50 flats, we offer nursery-to-site delivery using our own trucks, to sites within a 3.5 hour drive of Emory Knoll Farms. Truck deliveries are made Tuesdays through Fridays. Weekend deliveries are by special prior arrangement. Contact us for details. Plant flats are stacked on pallets and stretch-wrapped for easy mobility onto roofs. Boxes are available upon request, if necessary. Please contact us for rates.
Customer Pick-up:
We are happy to accommodate customers who would like to pick up their orders here at Emory Knoll Farms. Once you have placed your sales order, we ask that you notify us of your pick-up date at least one week in advance so that we can have your plants pulled from our inventory and ready for your arrival.
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When Do We Ship
Our box shipping schedule runs Mondays through Thursdays, pending the number of days required for delivery. We do not ship on Fridays or weekends. We require a MINIMUM 2 week notice for shipments. If a delivery is time sensitive, it is the Buyer’s responsibility to order and accommodate the delivery to meet his/her own schedule. Orders placed less than two weeks from the shipping date are dependent on availability and may be subject to an expediting fee. Please note that due to the seasonality of our business, some items listed in our inventory may be sold out at times and may require a longer lead time for propagation.
Phytosanitary Certificates and Inspection
Certain states and countries require individual inspections prior to shipping, which may add additional time onto the delivery schedule for an order. Treatment and/or documentation fees may apply. Emory Knoll Farms will notify you if an inspection is required. Emory Knoll Farms is inspected annually by the Maryland Department of Agriculture and meets applicable Maryland Requirements.
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Claims:
Emory Knoll Farms, Inc. ships healthy, viable plants. If there is any damage due to delay, extreme heat/cold, or breakage, call the Transportation Agent (i.e. UPS Customer Service – 800-742-5877) immediately to inspect the shipment. In the event of loss, a claim must be filed with the Transportation Agent by the purchaser.
No claims will be allowed for shortages or errors unless reported within 5 days of receipt of goods. Please inspect your shipment immediately upon arrival and call us right away (410-452-5880) if you think you have received the wrong quantity or species, or if you are dissatisfied with the quality of your plugs. Emory Knoll Farms guarantees our plants to be healthy upon shipment and to be true to name and variety. After the plants have left our care, Emory Knoll Farms, Inc. cannot be held responsible for poor handling, poor planting conditions, damage caused by severe weather such as drought, frost and wind, damage from pest and disease, or other site conditions, beyond our control.
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Upon Arrival of Plants
All plant material sold by Emory Knoll Farms must be unpacked on the day of arrival. Plants should be placed in an area with abundant sunlight and ventilation.
Our plants are shipped in a condition in which they can stand normal handling and storage for up to 7 days. However, extremely hot or wet conditions for prolonged periods are to be avoided. As long as plants are stored in the trays, they should be watered periodically to ensure the vitality of the plants.
These plants are not meant to be ready for retail sale and may have been cut back for shipping purposes. In colder months, some plants may be in a dormant state and may have no visible growth above the growing medium line. In either case, they are ready for planting.
Extracting Plugs:
Pulling on the crown of the plant may break roots at the stem. Turn flats upside down and pound (thwack, clobber, whack, or wallop!) plugs out onto planting area or into a container.
