Warranty

Emory Knoll Farms guarantees our plants to be healthy upon shipment and to be true to name and variety; but cannot guarantee survival after they leave our care, due to shipping conditions or site conditions that are beyond our control.

• If there is any damage due to delay, extreme heat/cold, or breakage, call the Transportation Agent (i.e. UPS Customer Service – 800-742-5877) immediately to inspect the shipment.  In the event of loss, a claim must be filed with the Transportation Agent by the customer.
• All plant material sold by Emory Knoll Farms must be unpacked on the day of arrival. Plants should be placed in an area with abundant sunlight and ventilation.
• Emory Knoll Farms will not be responsible for damage due to mishandling and improper storage.
• We do not ship plants when the shipping schedule would require plants to be on a truck or in a warehouse over a weekend.
• Our plants are not meant to be ready for retail sale and may have been cut back for shipping purposes.  In colder months, some plants may be in a dormant state and may have no visible growth above the growing medium line.  In either case, they are ready for planting.
• Emory Knoll Farms maintains a valid annual nursery inspection certificate from the Maryland Department of Agriculture.