Terms & Conditions

New Customers

A 50% deposit is required from all new customers on their initial order. The balance of the invoice is due in full upon receipt of the plants. Net 30 Terms are available to all customers on all subsequent orders upon the completion of a credit application and agreement to our Terms & Conditions.

Open a Net 30 Account

All customers who would like to receive Net 30 Terms must complete our credit application and agree to our Terms and Conditions. To open an account with us, please return your completed application to us via Fax at 410-452-5319 or email: sales@greenroofplants.com. State educational institutions subject to the laws of their particular state should contact our office regarding a Net 30 Account.

Wholesale Customers – Sales for Resale

The State of Maryland requires us to keep a Certificate of Resale on record for all customers who are not the end consumer i.e. customers who will be reselling the plants they receive from us.  For customers who do not complete this form, sales tax will be charged on all orders.  Click here to download a PDF of the Maryland Resale Certificate.

Invoicing and Billing

For all questions concerning the exchange of money for goods or services, please contact our office.

Shipping

Shipping is arranged and priced on a per project basis, according to the site location and quantity of plants ordered. Please visit our Shipping Page for more information about delivery options, costs, and claims.

Custom Plants

We are regularly contacted to grow plants to project specifications and are happy discuss providing plants that aren’t in our catalog. Please contact us to discuss details.

Delayed or Cancelled Orders

Emory Knoll Farms, Inc. will not guarantee delivery of orders, held beyond 2 planting seasons (spring to fall), within a calendar year. Any order expected to be held until the following year is subject to an over-wintering fee.  All cancelled orders are subject to restocking fees.

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